Terms, refunds and privacy

Empathetic AI Academy is operated by Empathetic AI Pty Ltd, ABN 53 665 827 396. These terms apply to Academy courses, course bundles and separately booked live workshops.

Course access and pricing

You are purchasing online professional development. The paid courses contain self-paced written lessons, practical activities, downloadable materials and assessment. Any live event is a separate booking unless expressly included.

Prices are in Australian dollars. Where a price is shown before GST, the GST-inclusive total is displayed alongside it and before payment. Software subscriptions and third-party usage charges are separate from course fees.

Access to self-paced courses is for your individual use and does not expire. Team seats are for named individuals and cannot be shared or transferred between learners. Each paid course is independent. A bundle gives access to the courses listed in that offer.

Completion, certificates and badges

For each paid course, complete the required lessons, activities and any project, and achieve at least 80% in the final assessment. You receive a separate certificate of completion and badge for each course whose requirements you meet.

These awards are issued by Empathetic AI Academy. They are professional development credentials, not nationally recognised qualifications under the Australian Qualifications Framework. Empathetic AI is not a Registered Training Organisation. For other learning products, follow their published completion requirements.

Learning outcomes and professional responsibility

Study times are estimates. We do not guarantee employment, commercial results, professional-body credit or the ongoing availability of a third-party tool or feature. Check the course requirements before enrolling.

Course content is education and does not provide legal, tax, accounting, audit or financial advice for your circumstances. You remain responsible for professional decisions and workplace approvals.

Course materials and your work

Work you create during a course is yours. Empathetic AI retains ownership of its course materials, templates and prompts. You may adapt and use them in your own work, including within your organisation. This permission does not authorise sharing course accounts, reselling or publishing the materials, or using them to provide commercial training to others.

Use supplied fictional information for exercises. Do not upload real client records, personal information about others or confidential business information to an AI tool for the course.

Separately booked workshops and advisory

For a live workshop, the booking sets out the delivery arrangements. Recordings provided to registered attendees are for their own use and must not be redistributed. If we cancel or reschedule a workshop, you may choose a full refund or another date.

Advisory work is covered by its agreed proposal and engagement terms. Purchasing a course does not purchase a tailored advisory engagement.

Referral commissions

The Academy referral program offers 15% of the eligible course price excluding GST for a paid enrolment attributed to your referral link. The referral period is 90 days after the link is clicked. Free enrolments, purchases of 3 or more seats and your own purchases do not earn a commission.

A commission is approved after the 14-day refund period and paid by bank transfer. Refunded enrolments do not earn a commission. Clearly disclose your commission arrangement when promoting a course. Do not describe yourself as an Academy representative or share misleading promotions or unsolicited bulk messages. We may withhold commissions for breaches of these conditions.

Use your account’s referral page to view your link and records.

Changes

We may update these terms and will notify enrolled learners of material changes. Changes do not remove rights that cannot be excluded by law. These terms are governed by Australian law.

Our change-of-mind offer

If you change your mind within 14 days of purchase and have completed no more than 25% of the course, email service@empathetic-ai.com with the email used to enrol. An order reference helps us find the purchase. You do not need to give a reason for a change-of-mind request that meets these conditions.

If there is a problem with the course

Consumer guarantees under Australian Consumer Law apply where required by law and cannot be excluded. Contact us if the course or service does not meet those guarantees. The appropriate remedy depends on the purchase and the nature of the problem.

A major problem with a service can entitle you to cancel and receive a refund for the unprovided or unsatisfactory part, or keep the service with a price reduction. Other remedies, including compensation, may apply. The 14-day and 25% change-of-mind limits do not restrict these rights. See the ACCC’s consumer guarantee guidance.

Bundles and team seats

The same 14-day change-of-mind offer applies to a bundle if no more than 25% of the total included material has been completed. Unassigned team seats may be refunded at any time before they are allocated to a learner. Consumer guarantee rights remain separate.

Separately booked live workshops

• More than 7 days before the session: a full refund or a transfer to another date at no cost.
• Within 7 days of the session: transfer to another date or send a colleague. A change-of-mind refund is not available in this period.
• If we cancel or reschedule: choose a full refund or another date.
• Registered attendees receive the recording if they cannot attend live. These booking conditions do not limit rights under Australian Consumer Law.

Refund processing

Approved refunds are returned to the original payment method, normally issued within five business days. Your payment provider may take additional time to show the funds in your account.

Empathetic AI Pty Ltd handles personal information to operate the Academy, provide learning access and respond to enquiries. We respect the Australian Privacy Principles and comply with applicable privacy obligations.

Information we collect and why

• Your name, email and account information to identify your enrolment, provide access and issue course awards.
• Purchase, payment-status and order records to administer transactions, refunds and course access.
• Course progress, assessment results and completion records to support learning and awards.
• Organisation and role details when you provide them for a team or advisory enquiry.
• Messages and information you send us for support or another enquiry.
• Referral and campaign information used to attribute enrolments, where you arrive through a referral or campaign link.

Information is collected when you register, purchase, use course features or contact us. We also receive transaction information from our payment provider and enrolment information from an organisation purchasing a seat for you.

Payments

Stripe processes payments. Full card numbers and card security codes are handled by Stripe rather than stored in the Academy’s course database. We receive payment and order information needed to administer your purchase. Read Stripe’s privacy policy for its handling of payment information.

Course work and AI tools

Files you edit on your own device are not submitted to the Academy simply because you download them. If you send work to us for support or use an available submission feature, we receive the information you submit. Keep it limited to fictional course material.

AI tools you choose to use have their own terms, settings and privacy arrangements. An Academy enrolment does not change those arrangements. Do not enter real client, employee or confidential business information for the exercises.

Service providers and overseas handling

We use service providers for website operation, accounts, learning records, payments and communications. Authorised people and providers may handle information for those functions. Where your employer purchased a seat, the Academy’s completion reporting is limited to whether you completed the course, rather than your individual answers.

Some providers operate internationally. Stripe describes international transfers, including to the United States and India, in its privacy policy. Information handled by an overseas provider may be subject to different privacy laws. Contact us if you need information about the providers and processing arrangements relevant to your enrolment.

We do not sell your personal information or share it with another organisation for that organisation’s own marketing.

Browser storage and referral attribution

The Academy uses browser storage for account sessions and referral or campaign information. Referral attribution has a 90-day period. Clearing browser storage can affect sign-in and referral attribution.

Access, correction and deletion requests

You can request access to your personal information, ask for a correction or request account deletion by emailing service@empathetic-ai.com. We may need to verify your identity before releasing or changing account information.

Deletion may not remove records we need to retain for a legal requirement, a transaction or an unresolved dispute. We will explain any relevant limitation when responding to your request.

Privacy complaints

Email service@empathetic-ai.com with a description of the issue. We will review the information, investigate the concern and respond. If you are dissatisfied or have not received a response within 30 days, you may be able to complain to the Office of the Australian Information Commissioner, subject to its jurisdiction and complaint requirements.

For course, purchase or privacy questions, email service@empathetic-ai.com.

Empathetic AI Pty Ltd
ABN 53 665 827 396
Australia